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Client Experience Survey


Pacific Mercantile Bank Cares About Your Opinion

At Pacific Mercantile Bank we strive to deliver exceptional service. We also value your opinion and may be calling you to participate in our client experience survey.

We have engaged Avannis, a professional research firm, to reach out and ask for your feedback about the service we provide. Avannis will never ask you questions about your account or personal information. If you receive a call from Avannis, we would appreciate your taking a few minutes to provide your feedback.

Pacific Mercantile Bank does not share any personal or account information with Avannis, as outlined in our privacy policy. To view our privacy policy on our website, click “Privacy Notice” at the bottom of this page.

Thank you in advance for your participation and feedback. Your responses will help us continue to improve the quality of service we provide our clients. Should you have any questions regarding the survey, please call us toll free at 1.877.450.2265.

Thank you again for choosing to bank with Pacific Mercantile Bank. We value your business, and your opinions, and we look forward to continuing to help your business succeed in the years to come.