Dear Pacific Mercantile Bank (PMB) Client,
At PMB, the health and safety of our clients and employees remains a high priority amid concerns about the spread of the coronavirus disease (COVID-19). We want to reassure you that our Team members are well positioned to continue serving your financial needs.
Our teams are monitoring information from the Centers for Disease Control and Prevention (CDC), and federal, state and local agencies to help ensure the actions we're taking are in line with the latest CDC recommendations and guidance.
The Bank has a company-wide business continuity program (BCP) to insure our preparedness to support our clients’ needs with a minimal level of disruption.
We have proactively taken steps to make sure that our Team members are safe, our call centers staffed and our processing Teams are able to function. We are utilizing virtual meetings through teleconferencing, have hand sanitizer in our regional offices for use by both employees and clients, and we are conducting enhanced cleaning in facilities as needed.
We have deployed technology solutions that will enable us to conduct business not only from our PMB locations but also from coordinated work-from-home locations. These plans provide us the ability to continue to serve our clients with limited service interruptions.
We are in the process of reaching out to clients to do a “wellness” check on their business, more importantly to understand if their business is experiencing, and/or anticipates, any hardship due to this fast changing market environment, and assuring them that we are here to help and to work with them.
Learn more about our online and mobile banking features, so you can bank from almost anywhere 24 hours a day, 7 days a week. Download our mobile app to deposit checks, pay bills, transfer money, set and receive alerts.
Our first priority remains keeping PMB employees and clients safe and well-informed while doing what we can to help minimize potential spread of the coronavirus. Please know we have devoted significant resources and efforts to help mitigate against possible adverse impacts from the coronavirus, and will continue working hard to provide the level of service you have come to expect.
President and CEO
Pacific Mercantile Bank is committed to helping small businesses through this difficult time. We will support and assist you in navigating through the SBA Paycheck Protection Program process. Learn more here.
The current health crisis creates a conducive environment for criminals to increase their fraud activity in order to take advantage of public concerns.
Please be especially skeptical of any requests for payments and any changes to vendor payment instructions (such as, account/routing transit numbers/change in contact information, etc.). Stay vigilant and confirm the authenticity of payment requests.
Learn more about business email compromise prevention and other types of fraud prevention here.