Recognizing the importance of email communications, and the need to secure communications containing confidential information, Pacific Mercantile Bank offers a secure channel for exchanging confidential information via the Internet. Secure E-Mail is a two-way email encryption solution that eliminates the need for specialized software or the complicated "key exchange" process. All you need is a web browser and a PMB Secure E-Mail account.

To access our PMB Secure E-Mail application, click Secure E-Mail.

By itself, Internet email is an insecure communications channel. Messages sent via standard Internet email travel in "plain text" and cross many networks before reaching their final destination. As a result, an opportunity exists for prying eyes to eavesdrop on email messages as they traverse these various networks. Since confidentiality cannot be guaranteed, standard Internet email should not be used to exchange sensitive or private information such as social security numbers, bank account numbers, financial statements, etc.

When we send you a secure email message, the message is sent to a secure data center where it will be held for you to retrieve. At the same time, a notification message is sent to you to inform you that a Secure E-Mail message is waiting to be retrieved. The notification message will contain a link to a secure web site. Simply click on the link, log into the secure web site, and retrieve your message.

The first time you use Secure E-Mail, you will be prompted to create an account. Supply your email address and password to establish your account. You will use this password each time you log into Secure E-Mail. A confirmation message will be sent to the email address you entered. You will need to click the link in the confirmation email to complete the account set up process. You can now begin using your Secure E-Mail account.

When we send you a secure email message, you will receive a notification message via standard Internet email. Click the link contained in the notification message to be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can read your Secure E-Mail, download it to your computer, or send a secure reply message.

To send a Secure E-Mail message to the Bank, click on any Secure E-Mail link on our website. You will be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can create a new Secure E-Mail message by clicking on the "Compose" tab.